FAQs

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The MTBC Patient Portal is a reliable resource for you. It gives you convenient 24-hour access to your personal health information and medical records. It also provides you a safe gateway to contact our team/office about any non-immediate requests through a protected web portal.
Using the Patient Portal is convenient because you can get actively involved with your own health care. Not only can you access your own medical records through this portal, but you can also access the health information of the accounts you have included of family members or dependents.
To sign up for the first time to the Patient Portal, do the following:
  1. Go to the PHR home page.
  2. Click on “Create an Account”, located below the LOGIN button.
  3. Fill in all the required information; fields with an asterisk (*) are mandatory.
  4. Under Account Creation Section
    • Enter the same information that you gave to your provider at the time of registration.
    • Provide your Home Phone number, Patient Account number and the last four digits of your SSN.
  5. Click the “Register Now” button.
  6. An Agreement form will be displayed. Please read this form carefully. Check the “I Agree” checkbox and click on the “I Agree” button.
  7. This action will complete your PHR registration process, and will take you to the home page.
  8. To access your account any time after registration, enter your user ID and password in the login panel.
  9. If you receive an error message such as:
    • "You have an account with more than one provider. Please enter one of your account numbers, or contact our Help Desk at 732-568-5030"
      • This means that you are already registered on the Patient Portal with some other provider.
      • Use forgot password section and get temporary password to get on portal
      • After login use the "Add Other Accounts" module to include multiple accounts in to your account. For more detail how to add other accounts please Click here.
    • "Provider’s website is temporarily unavailable. Please try again later"
      • This means that PHR is not enabled for your provider. Please contact the provider’s office.
    • "You are already registered. If you forgot your password, please use the Forgot Password link or contact Tech Support at 732-873-5133 x 102"
      • It means that your provided email is already registered in the PHR, so use the “Forgot Password” feature to obtain a temporary password.
  1. Enter your username
  2. Enter your password
  3. Click the “Login” button
  1. Click on “ Can't access your account?”, provided on the PHR home page.
  2. Provide your PHR email address in the “Forgot Password” section
  3. Enter the captcha characters correctly
  4. Click “Submit”
  5. A temporary link will be sent to the email address provided by you.
  6. Click on the link to go to the password reset page.
  7. Enter "New password" and "Confirm New Password".
  8. Click "Submit" and you will be taken to 'phr.mtbc.com' that you can use with updated password.
Note: The above link will be expired in 60 minutes after the request is generated.
  1. Click on “ Can't access your account?”, provided on PHR home page.
  2. Click on the “Forgot Username” tab
  3. Fields showing an asterisk (*) are mandatory and must be filled with the required information.
  4. Enter the captcha characters correctly
  5. Click “Submit
  6. Your username will be made available.
  1. Log in to your Patient Portal, go to the "Appointment" widget and click on the "Make an Appointment" link
  2. Select Your Provider & Location
  3. Enter the date for which you want to make an appointment
  4. Click on “Search”
  5. Select your “Appointment Reason” & then click “Save”.
  6. The Appointment will be scheduled for you on the date and time you have selected.
  1. Log in to your Patient Portal, go to the "Health History" widget
  2. Click the "View All" link
  3. All health history details (medications, assessments, vital signs, procedures and allergies) will display under their individual tabs.

CCDA stands for "Consolidated Clinical Document Architecture". It is a standard developed to exchange clinical data electronically within practices and between providers for better care coordination.

CCDA documents can contain clinical content; a typical CCDA document contains Encounters, Problems, Assessment, Allergies, Adverse Reactions, Alerts, Vital Signs, Medications, Immunizations, Functional Status, Plan of Care, Social History, Result, Reason for Visit, and Instructions, Procedures, Reason for Referral.

CCDA provides patient records that can be created and read by any electronic medical record (EMR) or Electronic Health Record (EHR).

You can also download the CCDA report into pdf or xml format as well as print it out.

  1. Log in to your Patient Portal, go to the "Lab Reports" widget
  2. Click the "View All" link
  3. All scanned reports or medical documents are available to you; you can also download and print these reports.
  1. Log in to your Patient Portal, go to the "Claim History" widget
  2. Click the "View All" link
  3. Claim history details are displayed.
  1. Log in to your Patient Portal, go to the "Messages" widget
  2. Click the "View All" link
  3. Check your messages under the “My Secure Messages” section
  4. You can send and receive messages from your provider through this module
  1. Log in to your Patient Portal
  2. Go to the "My Account" tab in the top panel of your main dashboard and click on "Add Other Accounts" from the options in the dropdown.
  3. Fill in the required information regarding your family member or dependent.
  4. Click on "Submit" to merge the account of the family member or dependent with your account.
  5. Find all of the accounts you have merged within your account in the "Users" dropdown at the top panel. Select any account from the list that you want to open by clicking on it.
  1. Log in to your Patient Portal
  2. Go to the "My Account" tab in the top panel of your main dashboard and click on "Account Authorization" from the options in the dropdown.
  3. Fill in the required information regarding your family member or dependent.
  4. An email will be sent to the person so authorized notifying them of this authorization.
  5. An added facility is available for you to Block/Unblock the users authorized whenever you feel the need to.